Legal Terms and Conditions

The first digital platform for bicycle rental in Spain

Please read this document before completing your reservation. It provides you with important information regarding your reservation and the rental process, including the documentation that you must show when collecting the bicycle, as well as your rights and responsibilities.

1. General

The general terms and conditions of rental described below (hereinafter General Conditions) govern commercial relations between all users of our website www.rentbiker.com (hereinafter referred to as Client) and our  company RENTBIKER RENT AND SALE OF BICICLETAS SL,  owner of  www.rentbiker.com, with registered offices at Calle Julio Pastor, nº2, 28702 San Sebastian de los Reyes (Madrid).

These General Conditions of rental are the only ones applicable and we consider that, by making a reservation, the Client has read and accepted our General Conditions without reservation.

These terms and conditions (which are subject to modification), are applicable to all direct or indirect services (through the Suppliers) available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website (mobile) or any of the applications available through our platforms (hereinafter collectively referred to as 'the website') and/or by making a reservation, you agree to have read, understood and agreed to the terms and conditions shown below (including the section regarding privacy).

By accessing www.rentbiker.com, the User undertakes to respect the General Conditions as well as the Conditions of Use contained therein.

'Platform' refers to the website (mobile) where the Service is made available, owned, controlled, managed, maintained and/or hosted by Rentbiker.com.

'Service' refers to the online booking service (including the facilitation of payments) of various products and services that the Suppliers make available on the Platform from time to time, as well as, eventually, the sale of second-hand bicycles.

'Supplier' refers to suppliers such as bicycle stores, travel agencies, tour operators, events companies, hotels, or any other service related to rentals or similar that, from time to time, is available for reservation on the Platform.

 

2. Scope of Service

Rentbiker provides an online platform through which Suppliers can advertise their products and services and visitors can make reservations to rent bicycles and accessories. By making a reservation through Rentbiker, you establish a direct contractual relationship (legally binding) with the Supplier with whom you have made a reservation or from whom you have purchased a product or service (as applicable). From the moment you make a reservation, we act only as an intermediary between you and the Supplier, transmitting the reservation data to the Supplier(s) and sending you a confirmation email on their behalf.

In the rendering of our Service, the information we display is based on the information provided by the Suppliers. For this purpose, the Suppliers have access to an extranet through which they are fully responsible for updating their rates, availability and other data that appears on the Platform. Although we endeavour to make our service as accurate as possible, we cannot verify or guarantee that all of the information is exact, complete or correct. We are not responsible for errors (such as obvious or typographical errors), interruptions (due to a loss of service (temporary and/or partial) of the server or repairs, updates and maintenance of our Platform or other reasons), nor for inaccurate, misleading or false information, or any lack of information. Each Supplier remains responsible at all times for the accuracy, completeness and correctness of the information (descriptions, rates and availability, etc.) displayed on our website. Our Platform does not constitute nor should be seen as a recommendation or promotion of the quality, level of service, qualification or classification of any Supplier available (nor of its facilities, venue, products or services).

3. Privacy and Cookies

Rentbiker.com respects your privacy. Check our Privacy Policy and Cookie Policy for more information.

4. Free Service

Our service is free because, unlike other companies, we do not charge you for our Service or add supplementary charges (e.g. for reservations) to the price of renting or selling bicycles or accessories.

Suppliers pay a commission (a small percentage of the price of the product) to Rentbiker after the User has consumed their service or product.

5. Reservations and registration on the website

In order to make a reservation through our platform, users will need to register, providing their personal data (name, surname, email address, phone number) or, where appropriate, the data of the person on whose behalf they are reserving, so that Rentbiker can process the reservation requested.

Once registered, the user will have an account that enables them to manage all their reservations made through the Website.

By virtue of these General Conditions of Use, the User declares they will provide true, exact, current and complete information about their identity, or, if applicable, about the person in whose name the reservation is made.

Users will have full responsibility for the use of their account. As a result, they will be responsible for the proper custody and confidentiality of the user name and/or passwords that give access to their account and agree not to assign use of the account to third parties, either temporary or permanent, nor give access to third parties.

In accordance with that previously stated, users must immediately notify RENTBIKER of any improper use of their username and/or password (via the email address info@rentbiker.com) due to circumstances such as theft, loss or unauthorised access, so that RENTBIKER may proceed with the cancellation, blocking, and/or disqualification of the account as soon as there are signs of improper use. While such facts are not communicated, RENTBIKER shall be exempt from any liability that may arise from the improper use of user names or passwords by unauthorised third parties.

By accepting these General Conditions of use, the User declares themselves to be over 18 years of age and fully capable of understanding and accepting the contents of these conditions. In the event that the User is under 18 years of age, he will need the effective consent of his parents, guardians or legal representatives for the acceptance of that decreed in these General Conditions. In this last case, please contact RENTBIKER at the following email address info@rentbiker.com so we can analyse your specific case.

RENTBIKER advises that they will not assume any responsibility in the case that the User contracts RENTBIKER services in breach of that which is decreed in the previous paragraph.

During the reservation process, the User must choose the location where they wish to reserve, type of bicycle, dates, the number of bicycles, and accessories to reserve. The website will give the option to enter the height of the rider, in order to calculate the corresponding bike size. Next, they will be shown the different suppliers with available bicycles in the selected location, according to the selections made by the User. The User may choose whichever bicycle(s) they wish, as well as the available accessories required. In the case of wanting to reserve several bicycles, the User can reserve the bicycles from one single supplier or from multiple suppliers, according to availability or preference.

The User will have available a map showing the position of the different suppliers in the selected location, so that they are able to make their choice based on convenience and proximity.

Once the selection is made and you have clicked to reserve, the items will go to your cart where they will remain reserved for a period of 30 minutes. Once the 30 minutes have passed, and if payment has not been made, the bicycles will be made available to other users. Once the selection of products to reserve has been completed, the User must proceed with payment. It is at this moment that the User must register, if they have not done so previously. The accepted payment methods are exclusively: Credit/Debit Card. In the case that a client company reserves in direct mode, a bank transfer will be accepted as payment method.

Once the reservation process is finalised, RENTBIKER will send an email confirming the reservation. In the days before the service is provided, the User will receive a reminder by email.

At the time of collection, the Supplier will request the DNI from the reservation holder. In the case of multiple reservations, the Supplier may request ID of the reservation holder or of all users, according to their criteria.

The Supplier may request a deposit at the time of collection.

6. Our Rates

All the sales prices indicated on our website are shown in EUROS, including the legally applicable VAT.

RENTBIKER reserves the right to modify prices at any time. However, we undertake to honour the rates indicated on the website at the time of your request, except for in the case of an error or omission.

Special discounts can be applied for companies (gyms, hotels, shops, etc ...) or individuals.

In order to make a reservation, you must pay the full amount up front.

7. Payment and Cancellation Policy

When making a reservation, you must pay the full amount up front. As previously mentioned in point 5 of our Terms and Conditions, the accepted payment methods are exclusively: Credit/Debit Card. In the case that a client company reserves in direct mode, a bank transfer will be accepted as payment method.

Some suppliers may require you to pay a deposit when collecting the bicycles. Please read carefully the particular conditions of each supplier; these can be found on our platform.

  • Cancellation terms for individual customers:

- If the cancellation occurs within a week of the reservation being made (7 calendar days), the user will be entitled to a refund of the full reservation amount. The only exception to this rule is if the reservation is made less than a week before the provision of service. In this case, the penalty applied for cancellation is 30%, provided that said cancellation is carried out at least 72 hours before the provision of service.

- If the cancellation is requested more than one week after the reservation is made, and up to 72 hours before the provision of service, there is a penalty of 30% of the total reservation amount.

- In all cases, if the cancellation is requested less than 72 hours before the date of the reservation, the penalty shall be 100% of the total amount.

  • Cancellation conditions for client companies:

- If the cancellation occurs within a week of the reservation being made (7 calendar days), the user will be entitled to a refund of the full reservation amount. If the reservation is made less than a week before the provision of service, the cancellation penalty is 100% of the total reservation amount.

- If cancellation is requested during the weeks following the reservation, up to 1 week before the date of service, there is a penalty of 50% of the total reservation amount.

- If cancellation is requested less than a week before the date of service, the penalty is 100% of the total reservation amount.

When making a reservation with a Supplier, you accept the cancellation and no-show conditions (if you don't show up), as well as the additional terms and conditions of delivery of said Supplier that may affect your reservation (including the section that the Supplier makes available on our Platform and the particular conditions of the Supplier). This includes the services and/or products offered by the supplier of the establishment (also check the delivery terms and conditions directly with the supplier). The particular conditions of security deposit, delivery and collection schedule, delays policy, etc., of each Supplier are made available to you through our Platform on the Supplier's information page, as well as during the reservation process, in the confirmation email, and in the store entrance (if applicable).  Please check the rental details thoroughly to read and accept these conditions prior to making your reservation.

If you are arriving late or are delayed on the day of collection, or if you will arrive the following day instead, be sure to notify the Supplier promptly and in due time, so that they are aware and will avoid cancelling your reservation. If need be, our Customer Service department can help you inform the Supplier.

Rentbiker.com is not responsible for any consequences that may arise from a delay or cancellation or for not showing up on the day of collection.

8. Additional Correspondence and Communication

When making a reservation, you agree to receive (i) an email, which we will send you shortly before your rental date, including information about the destination as well as other information and offers (including third party offers, if you have agreed to receive them) that are relevant to your reservation and destination.  You also agree to receive (ii) an email, which we will send you after your rental has taken place, inviting you to fill out an opinion form. Please see our Privacy Policy and Cookie Policy for more information about how we can get in touch with you.

Rentbiker.com is exempt from any responsibility regarding communication with the Supplier on or through its platform. You do not reserve the rights to make a request to, or communication with, the Supplier, nor receive any form of acknowledgment of any communication or request. Rentbiker.com cannot guarantee that the Supplier duly receives, reads, complies with, executes or accepts any request or communication.

In order to complete and secure your reservation properly, you need to use a correct email address. We are not responsible for (nor have any obligation to verify) any error or misspelling in the email address, nor any inaccurate phone number or credit card number.

Any complaint or claim against Rentbiker.com or regarding the Service provided must be made immediately, or at most, within 30 days of the expected date of consumption of the product or service (for example, the return date). Any complaint or claim made outside of this 30-day period may be rejected, and the claimant foregoes all rights to any type of compensation (for damage or cost).

Due to continuous updates and adjustments to rates and availability, we strongly recommend taking screenshots when making a reservation to support your argument (if necessary).

9. Limitation of Liability

Subject to the limitations indicated in these terms and conditions, and to the extent permitted by law, we are only liable for direct damages suffered, paid or contracted due to defects attributable to our obligations in reference to our services, up to the amount of the total cost of your reservation, as indicated in the confirmation email (either for one incidence or a series of incidences).

However, and to the extent permitted by law, neither we nor any of our directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliates, licensees, attorneys or other persons involved in the process of creation, sponsorship and promotion of the website and its contents shall be held responsible for: (i) punitive, special, indirect or consequential losses or damages, production losses, loss of profits, revenue, or contracts, as well as the loss of or damage to customers or reputation, and losses of demands; (ii) errors related to the description of the information (including price, availability and classification information) of the Supplier on our Platform; (iii) services provided or products offered by the Supplier or other business partners; (iv) losses, damages or costs (direct, indirect, consequential or punitive) suffered, contracted or paid, arising or related to the use, unavailability or delay of our Platform; or (v) any type of personal injury, death, property damage or other damages, losses or expenses (direct or indirect, consequential or punitive) suffered, contracted or paid, either because of acts (legal), errors, infractions, negligence (obvious), deliberate professional misconduct, omissions, breaches, misrepresentation, objective non-contractual liability (wholly or partially) attributable to the Supplier or other business partners (including any of its employees, directors, staff, proxies, representatives or affiliated companies) whose products or services (directly or indirectly) are available, offered or promoted on or through our Platform, including any cancellation (partial), overbooking, strike, force majeure or any other act outside of our control.

In any case, Rentbiker.com does not act as the official seller of any product or service available on the Platform.

By uploading photos or other images to our system (for example, by submitting a comment) you certify, guarantee and confirm that you are in possession of the copyright of the photo/image and that you agree to Rentbiker.com using such photo or image on their websites (mobile), apps and promotional materials (online and offline), as well as in any publication that Rentbiker.com considers appropriate. You are guaranteeing Rentbiker.com a non-exclusive, universal, irrevocable, unconditional and permanent right, as well as the license to use, reproduce, display, make copies of, distribute, sub-license, communicate and facilitate the photos/images in whatever form Rentbiker.com deems appropriate. When uploading these photos/images, the person uploading them accepts the legal and moral responsibility for each and every one of the legal claims made by a third party (including, but not limited to, the owners of the rentals) as a result of the use and publication of photos/images by Rentbiker.com. Rentbiker.com does not own or endorse in any way the photos/images that are uploaded. The veracity, validity and right of use of all photos/images will be assumed by the person who uploaded the photo; it shall never be the responsibility of Rentbiker.com. Rentbiker.com denies any responsibility or obligation regarding the photographs published. The person who uploaded the photos guarantees that the photos/images do not contain any virus, Trojan horse or infected file, nor any pornographic, illegal, obscene, offensive, objectionable or inappropriate material, and that they do not infringe the rights (intellectual property rights of copyright or privacy) of third parties. Any photo/image that does not meet the aforementioned requirements will not be published and/or may be deleted by Rentbiker.com at any time without prior notice.

10. Intellectual Property Rights

Unless otherwise stated, these cover the software necessary for our services or availability or used by our Platform and the intellectual property rights (including copyrights) of the content and information, as well as the material on our Platform belonging to Rentbiker, its suppliers or distributors.

Rentbiker.com exclusively reserves the ownership of all rights, titles and interests in (all intellectual property rights of) (the appearance (including infrastructure) of) the Platform where the service is available (including customer comments and translated content), and you have no right to copy, collect, link to, publish, promote, sell, integrate, use, combine or use the content (including translations and customer comments) of our brand without having obtained our prior permission in writing.  To the extent that you want to use (completely or partially) our content (including customer comments or translated content) or own any intellectual property rights of the Platform or any content (including translated) or customer comments, you hereby transfer and assign all intellectual property rights to Rentbiker.

Any type of misuse or engagement in any of the aforementioned actions or behaviours will constitute an infringement of our intellectual property rights (including copyright and database rights).

11. Miscellaneous

To the extent permitted by law, these terms and conditions and the provision of our services will be governed and interpreted in accordance with Spanish law, and any dispute arising from these terms and conditions or from our services will be presented only to the relevant courts in Madrid (Spain).

These terms and conditions have been translated from the original Spanish version into English. The translation is an unofficial courtesy, so translation rights do not apply. In the case of any dispute over the contents or interpretation of the terms and conditions, or in the case of any conflicts, contradictions or discrepancies between the Spanish version and the versions in other languages, the Spanish version shall prevail and is conclusive insofar as it is permitted by law.  You can consult the Spanish version on our website (by selecting the language) or request for us to send it to you in writing.

If any provision of these terms and conditions is or becomes invalid or non-binding, you will continue to be bound by the other provisions mentioned.  If this should occur, the invalid provision must be fulfilled to the maximum extent permitted by applicable law and, as far as possible, an effect similar to that of the invalid or non-binding provision shall be accepted, according to the content and purpose of these terms and conditions.